At Smart Zonne, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, in its original condition, and in the original packaging.

  • A return request must be initiated within [insert number] days from the date of purchase or delivery.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Certain items may not be eligible for return, including but not limited to:

  • Perishable goods (if applicable).

  • Custom-made or personalized items.

  • Products marked as “final sale.”

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our support team at support@smartzonne.com or call us at [insert phone number] to request a return.

  2. Provide details of your order, including the order number and reason for the return.

  3. We will provide instructions on how to return the product, including the return address.

3. Return Shipping

  • Customers are responsible for covering return shipping costs unless the return is due to a defective or incorrect item received.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refund Policy

Refunds will be processed under the following conditions:

  • Once we receive and inspect the returned product, we will notify you of the status of your refund.

  • Approved refunds will be issued to the original payment method within [insert timeframe, e.g., 7-10 business days].

  • Shipping charges, if applicable, are non-refundable.

5. Exchanges

If you received a defective or damaged item, we offer exchanges. Please contact our support team within [insert number] days to arrange for a replacement.

6. Non-Refundable Scenarios

Refunds may not be provided in the following situations:

  • Products returned in a used or damaged condition (not due to manufacturing defects).

  • Requests made outside the return period.

  • Items without proof of purchase.

7. Contact Us

If you have any questions about our Return and Refund Policy, feel free to reach out:

Thank you for choosing Smart Zonne. Your satisfaction is our priority!